![]() ![]() The second time I broke my screen, they even charged me $10 less because the screen had gone down in price. So you really had to only go in to their store once. Cosmo ordered a new screen for me over the phone, took a deposit, and replaced the screen the day the parts arrived. read more I have had the misfortune of dropping my phone and cracking the very fragile screen (alongside color display) of my OnePlus phone twice within five months. I have had the misfortune of dropping my phone and cracking the very fragile screen (alongside color display) of my. Not sure if that automatically comes with the $110 screen, but if not, I thought it was incredibly nice and I appreciate it! Overall, great service and a great experience! Thank you! read less Just like that it looked brand new! Also, I didn’t realize until I got home, but she placed a new tempered glass screen protector on top without me asking or charging me for it. When I came back, it was only another few minutes before she was finished. I was surprised bc I expected it to take longer! I gave her my phone to leave her to it and took a stroll around the Paseo. I went with the $110 one and she told me it would take 10 minutes. ![]() One screen costing $80 and the other costing $110 with the latter being of higher quality. She offered me two options for replacement. The technician of the store was super nice and helpful (unfortunately, I didn’t catch her name). I went in right away and it was fairly easy to find on the first floor of the Paseo off of Colorado. I wanted to give them a try after seeing a number of good reviews. I quickly googled phone repair shops and found Cosmo. However, I really didn’t want to spend that much replacing the screen nor did I want to purchase a new phone at this time. I was super upset thinking I’d have to bring it to an Apple store for repair and that it would cost >$250, which at that point I would consider just purchasing a new phone. My iPhone7 had fallen off the counter, landed face down, and the screen shattered despite having a tempered glass screen protector. read more This was my first time having my phone serviced at Cosmo. My iPhone7 had fallen off the counter, landed face. This was my first time having my phone serviced at Cosmo. Now the phone battery is again bloating, and the phone is just in a bootloop.Tried to visit today, but the store was randomly closed. They said the person that handles my brand of phone would not be back in until early January. They said we could check when sensor came in.In December I called in to report random shutdowns happening more often. It has been about 5 months or so, still no resolution.In addition, during this time, I called and reported that the phone was randomly just turning off. After repeated calls for check in, they finally told me they had supplier issues and would take a little longer. They said they would replace the finger print sensor, but would take a couple days to get part. Unfortunately the phone still had to be factory reset, but that isn't too big an issue these days.Thanks for resolving the issues!Previously:Brought a phone in for simple battery replacement due to a bloated battery After battery replacement finger print sensor stopped working. They replaced the battery, and repaired the sensor. read more Update:Cosmo reached out to explain reasons for delays and communication lapses and then apologized for the inconvenience.They then went above and beyond to resolve the issues with my phone. Update:Cosmo reached out to explain reasons for delays and communication lapses and then apologized for the inconvenience.They then went above. ![]()
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